Being in control of teams and processes can be an overwhelming experience. While managing teams in a roadside assistance company, I came to map out the most common characteristics of what makes good managers stand above the rest. Managers nurture the biggest assets of a company, and that is employees. From all phases, starting from recruiting top talent, to maintaining work systems, policies, and procedures, managers have just a lot to handle.
It has to be noted that employees don not leave their companies, they leave their managers. So if you are manager of aspiring to be one, here are to follow for greatness.
Leadership is about having the ability to influence people to have them achieve better results on their projects. Leaders are always looking for the big picture inspired by company vision and mission. They listen more and learn from others. To have success as a leader, you need to be thoughtful and approach every situation from a different angle.
Gain expertise from experience
In most cases, managers have several years of experience in their lines of work. They have been looking after others consistently and taking responsibility that have helped them excel above expectations. Successful managers put a lot of time and resources to master the industries they are managing. Doing so helps in understanding company dynamics and provides vital support for teams.
A successful manager is a reliable manager. Managers are the ones who answer tough questions when companies are going under. They are the ones who take credit for success and equally absorb all the blame for non-performance. To be a successful manager, you need to be trustworthy, honest, reliable and respectable and learn to own up for projects and situations that are going against the set plan.
Successful managers are masters of their time and productivity. They also know how to allocate time and other resources to their teams, to get the best from the limited resources they have. They create daily, weekly, monthly and yearly goals that are realistic, and push their teams to have all set goals achieved. They optimize the time they have for their teams, delegate effectively and trust their sub team leaders to help them meet objectives.
The success of any management process rolls down to proper communication. Great managers have learnt how to effectively communicate clear expectations for their teams, both in written and non-written format. Great managers set clear channels and communication and hierarchies to help each member of their team collaborate seamlessly. They embrace a culture of open communication and promote collaboration. They set in place a feedback and evaluation program to help everyone know how they are performing.
Lastly, there is no great management without proper organizational skills. Organization is very important especially when supporting each member of a team to work towards meeting their goals. Managers use their time management and communication skills to set clear expectations and goals that team members follow. They consistently set vital meetings and evaluations to ensure everyone is aligned with objectives.